WL Secure Remote Service

A secure remote access platform for machine manufacturers to secure and industrialize their remote servicing offering

SRS

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Manage machines installed anywhere 

Enable remote maintenance  with remote connection from and to any place and collect equipment data for predictive maintenance or business features

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Save valuable time

Reduce reaction times thanks to immediate access to the machine

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Save money
 

Avoid unnecessary travel. Save travel time and costs

 

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Securely access your machines


Following the Zero Trust principles, maintain a high level of security to keep your customers’ environment safe from malicious actions

HELPING YOU OVERCOME YOUR REMOTE SERVICING CHALLENGES

Remote connection to my equipment is key, but it comes with a set of challenges:

  • How to manage many and diverse connections in a cost efficient way?
  • How to orchestrate connections in an agile way?
  • How to comply with security policies in all environments (yours, your customer’s, etc.)?
  • How to comply with all regulations in your industry?
  • How to deal with my legacy equipment and software?

A SECURE, HIGHLY FLEXIBLE AND PROVEN CONNECTIVITY ORCHESTRATOR, WITH SMART ADDITIONAL FEATURES FOR OPTIMIZING AND GROWING YOU SERVICES

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As an original-equipment manufacturer (OEM) you respond to a challenging environment in which profit margins for new equipment sales are lower and aftersales services are becoming an increasingly important strategic focus area.

Providing your technicians remote access to the machines is usually the answer to optimize the overall equipment effectiveness (OEE). However, it does not come without leaving customers vulnerable to data theft and cyberattacks if you do not consider the remote connectivity security issues associated.

The purpose of WL Secure Remote Servicing is to centrally manage « secure remote connections and data transfers » between multiple end points, such as laptops, devices or servers. . It can be applied to any remote maintenance or operations use case, both User to Machine or Machine to Machine. Our solution offers a quick and efficient way to address your customers’ critical equipment needs when it is difficult to send technicians on site. Empower your technicians w

remote access to guarantee high availability of all your machines no matter where they are located while improving your customer support. WL Secure Remote Servicing has been evolving over decades to ensure the highest protection level against risks associated with remote user access to critical systems by being compliant with the ISA/IEC 62443 standards.

A COMPREHENSIVE FEATURE SET TO SECURELY ACCESS YOUR CRITICAL MACHINES

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Central user management

Benefit from an easy-to-use web interface to manage devices, accounts, data transfers and granular permissions for your technicians

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One tunnel for one purpose

Leverage the principle of least privilege so that a technician can perform the required job on a dedicated machine within a specific duration time

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Secure File transfer

Reduce complexity and data privacy risks related to file transfers with an integrated file transfer scanning files for viruses, enabling easy automation, and allowing enforcement of data privacy policies

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Audit logs

Get traceability of all sessions that occurred

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Fast connection

On-board your new and legacy machines and their associated remote services in minutes

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Convey any application

Our solution provides most industry standards and is capable of supporting virtually any connection to an IT-service.

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Easy integration

Make integration with enterprise IT & IoT/Data Analytics platforms simple through flexible API

Option: IT/IoT/OT monitoring

Compliment WL Secure Remote Service with our highly flexible distributed monitoring solution

Learn More

EXAMPLE OF USE CASES CUSTOMERS COULD LEVERAGE WL SECURE REMOTE SERVICING

MRI

Medical Devices

Medical devices (from MRI-scanners to blood analyzers) are highly regulated and they require fast reaction to outages and short-term software and antivirus updates. Therefore it is absolutely key that such devices have a robust remote servicing solution with easy user and authorization management and secure file transfer features. WL Secure Remote Servicing is perfectly suited for such a use case.

3D printing

Industrial Printers

After-Sales is particularly key for industrial printers, because of the sales of consumables (ink patterns). Producers of industrial printers are not only interested to provide remote maintenance services, they are also keen to know when their customers will be running out of ink, so they can pro-actively propose refills. WL Secure Remote Servicing is the perfect enabler for such a use case!

Edge Video Analytics

Video Analytics is being deployed in various areas: airport security, quality assurance in manufacturing, security at railway crossings, etc. The heavy lifting of the analytics is often done at the edge and it is important to have secure means to remotely access the edge server and video analytics solution (including the associated cameras and their feeds) for maintenance and cloud transfer purposes. WL Secure Remote Servicing offers the secure connectivity means to support such use cases.

PROVEN TRACK RECORD

Developed over 15 years to meet the highest security
and machine management expectations of our industrial clients

+600K

connected machines

190

countries served

+30K

users

20M

remote sessions per month

More Material and Information

Get the latest material on WL Secure Remote Servicing including User Manuals, Release Notes and other important updates
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Answers to your questions

Learn more about WL Secure Remote Servicing browsing through our FAQ section
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Infos and Updates

Catch up on the newest developments and news from the Worldline Industrial IoT department 
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